Gestão de risco operacional em instituições financeiras: estudo de caso em uma cooperativa de crédito no Paraná

Abstract

Risk management is a necessary tool for the survival of any business. In financial institutions, this risk management activity should be strategic due to the complexity of the products and services that are part of the bank portfolios. Operational risk management plays a key role in creating value for shareholders. This study seeks to identify the importance of operational risk management for financial institutions. For this purpose, the case study methodology was used and the data collection was done through bibliographical research, interview and documentary analysis. In the analysis of the results, it´s possible to realized that operational risk represents an inherent threat to all activities, leading to large losses, seriously compromising the bank's solvency and image before the market. So, it is notorious the importance of a management to minimize that kind of risks.