Processos internos macros para as organizações

Abstract

In business all management and control processes become necessary, varying only the level of need of each process. For effective implementation of the management and process control companies seek technology solutions that provide tools and to facilitate the implementation and monitoring of activities. In the search for these tools comes our research problem, which is to identify which resources systems must provide to meet the macro management processes and management of retail companies. Thus, the objective was to conduct a needs analysis of internal processes for proper management of the business and provide process models that can be applied. This is a qualitative descriptive study that was the basis for the preparation of the proposal process, a description of the retail business being carried out and presenting existing processes based on the literature. At work was reviewed the historical development of systems for administration, presented each of the phases and the features available. It was identified that retail companies have purchasing processes, receipt of goods, accounts payable, accounts receivable, sale, delivery of goods, production order, credit analysis, generation of budgets, marketing and after-sales are processes directly connected with the company's goals. Based on the processes and results identified that the information system must have several modules, such as tax, accounting, financial and stock, being integrated, enabling shaping processes and business rules as the organization's needs, because a process It can be accomplished in several different ways, and all are effective as the size of the company that uses it. Currently the difference is in the way the system works and not the features it offers.