Atendimento ao cidadão através da Central 156: o caso do município de São José dos Campos - SP

Abstract

This work had as thematic to explain to the reader the importance of attending to the citizen of São Jose dos Campos. Through the different ways of attending such as the personal attending digital attenfing and telephone assistance. This last one was taken as focus of study. In São Jose dos Campos this service can be reached via this public Call Center number 156. This channel of communication allows all citizens to search for information, to get answers for their requests and to express their dissatisfaction in a general way to the services provided by the city hall. The Call center number 156 allows a relationship between citizens and public administration, the main purpose of this study is to demostrate the possibilities that citizens has to get effectively involved into this public managementwith their opnions and suggestions, in addition, it also provides managers with reports of community´s daily issues and needs in order to prioritize its decision making. Suggests to create this awareness feeling to the community so they can participate over and over on the public management through this opened channel of 156 number by filling forms that allows citizens to present their opinions and to contribute with their own experiences and suggestions to reach a social and economic development based on sustainable city.