Os benefícios dos portais corporativos como repositórios para o registro e compartilhamento do conhecimento organizacional: estudo de caso

Abstract

The discipline of knowledge management has proved to be fundamental in a globalized and competitive environment in which organizations are inserted. Therefore, the use of technological tools as facilitators to reach the objectives proposed to the discipline in line with the organizational strategies have been shown to be an important factor for adding value to the productive processes and sharing the knowledge resulting from such processes. The present work aims to present and exploit the benefits of corporate portals as repositories for the registration and sharing of organizational knowledge, bringing the necessary theoretical basis for understanding the theme. In addition, a case study of the implementation of a corporate portal is presented as a concrete case of the application of the concepts presented. The theoretical framework was built through the bibliometric and systemic research of the theme. The study of a single typing case used a exploratory descriptive research of a qualitative nature and the data were obtained through the application of questionnaires and participant observation of the construction and implantation of the corporate portal. It is concluded that there are two issues to be solved for the successful implementation of the corporate portal in the case studied, such as: development and application of an incentive policy to share knowledge and definition and application of formal and continuous process for the sharing of knowledge. Thus, this monograph identifies the relevant factors for the success of the use of the corporate portal as a form of knowledge sharing.