Análise dos fundamentos de excelência em gestão da fundação nacional da qualidade: um estudo de caso em construtora de pequeno porte

Abstract

The fundamentals of management excellence are a horizon to be followed in the organization and structuring of companies, helping them to establish themselves in the long term in the market. The research was developed with the purpose of analyzing the management of small construction companies from the perspective of the Fundamentals of Excellence in Management proposed by the National Quality Foundation, based on the observation of the routine of the company and its activities. The methodology used was from the observation to the analysis of the current state of the company's management. The Management Excellence Model proved to be an efficient guideline to establish the management processes in small construction companies, according to the items pointed out as fundamental for companies to achieve excellence, but the analysis of these foundations showed that the analyzed company serves only one of the eight grounds, which demonstrates a lack of excellence in the management of the company.