Proposta de adaptação do QFD para a relação fornecedor-montadora do segmento automotivo obtida através de estudo de caso

Abstract

This research work had the main purpose to propose an adaptation for the application of Quality Function Deployment (QFD) in the automotive supply chain through a case study. Thus, the incorporation of the ISO/TS 16949 was analyzed to develop the relationship between the automotive company and suppliers. The study is characterized as an exploratory, applied and analytic research, using the Systematic Literature Review methodology as the scientific knowledge, collecting data through a questionnaire to be applied in the companies in the case study. The questionnaire aimed the automaker opinion and some improvements that they had in the case study. Therefore, the study aimed to close the automaker x supplier relationship, improving the product quality and decreasing the production cost. As its results, the study evidenced the insertion importance of the tool in automakers industry, and its adaptation in the automaker where the QFD could be applied. Between the automakers in study, most of them would use the propose, but it has to be adapted to its necessity.