Proposta de melhoria baseada na metodologia DMAIC em uma unidade de pronto atendimento de saúde

Abstract

The present work aims to propose the partial implementation of the DMAIC methodology – present in the Six Sigma system – in order to reduce the time of attendance of urgent classified appointments according to the screening protocol of Manchester, in a healthcare unit located in the city of Ponta Grossa, state of Paraná. First, a bibliographical research was carried out of the main elements present in the Six Sigma system and the tools that complement it. Subsequently, the data collection and analysis, process mapping and identification of actions were developed. The calculated sigma level of the process in question was 1,34. Based on this indication, a goal was defined and, consequently, an action plan was developed and presented as a proposal for improvement to the hospital’s management. The action plan may suffer some adaptations according to the necessities of the institution.