Proposta de procedimento de implantação e uso de indicadores de desempenho para empresas juniores de engenharia civil do Paraná

Abstract

The necessity of process improvement due to market competition and client claims brings performance measurement systems as a tool for developing and quality, fundamental for consolidation in the market. Through the performance measurement systems ‘balanced scorecard, ‘Skandia Navigator’, ‘Performance Prism’, ‘Global Performance Measurement System from the National Foundation of Quality for the National Quality Award’, and the ‘Strategic Measurement and Reporting Technique Model’, and the procedural frameworks for performance mensurement, ‘Medori&Steeple’s framework’, ‘Wisner&Fawcett’s framework’, ‘Neely et al. framework’ and ‘Bourne et al. framework’, this paper analyze the performance measurement of six junior enterprises of civil engineering from Paraná/BR, that provided data by surveys and their performance measurement documents. The majority of the companies use performance measurement systems under five years, each one using a model for themselves. The enterprises recognize the importance of measurement, as their strategic relevance, but they still face obstacles on their process, such as the incorporation of measurement in the business routine, information exchange with other enterprises with benchmarking, and motivation with measurement systems. To fill this gap, a framework for deployment and use of current systems was proposed, six steps compose the framework: define the company mission and vision, identify their strategic objectives, select the indicators, audit, communication of objectives and company’s goals to the whole enterprise, and maintenance and revision of the system.