Gestão de processos: mapeamento e aplicação em unidade de educação à distância

Abstract

The competitive capacity of a nation is reflected by the educational level of the people. In Brazil, we can identify a great inequality even of the most basic levels of education largely, due to the sócio-economic and geographic distortions that we can detect in our nation. As a result, distance education institutions are of great relevance for the training of students in the most remote regions. However, like any modern organization, distance education institutions also need remain competitive and up-todate with market changes. In this sense, the knowledge and management of the processes involved in an organization are basic for a rapid response to changes and identification of strategic points for the institution. In this study, it will be mapped one processes that involve the offer of a course non face to face and analyzed the application of this management tool in a distance education institution aiming at improving the quality of services, and minimizing costs and rework.