Aplicação do método QFD em uma empresa de móveis sob medida na cidade de Medianeira no Oeste do Paraná

Abstract

Quality Function Deployment (QFD) is a method that seeks to identify customer needs and use in the development and improvement of products and services. The study aimed to investigate which features are important in the custom-made furniture market from a customer perspective, in a furniture manufacturing company in the city of Medianeira, through QFD. Through data collection in questionnaires and application of the tool. With the method it was possible to identify the main needs and requirements of customers. The results show that customers generally do not care about production methods, even though it is essential to achieve the final quality of the product, what customers seek is to meet their needs, giving them what they seek according to their needs. Tastes, effectively deploying to translate into an ideal project. It can be concluded that the QFD tool proved to be important in identifying aspects aimed at improving the company’s strategy.