Estudo do serviço logístico de uma empresa do ramo alimentício no oeste do Paraná

Abstract

The present work has the objective of analyzing the indicators of logistic performance and its performance in a food company located in the west of Paraná, in order to improve the quality of the logistics, services provided. One of the critical points raised refers to the return of products, which generates costs, waste or inventory for the company. Another point that deserves attention is the vehicles used in transportation, often with the cooling system compromised, which causes the vehicle to take a longer time to reach the proper temperature of the cooling, causing the idleness of employees. Some used vehicles are very old, with defects of sealing, with partitions or torn or short canvases. This study is classified as a case study with a descriptive character. The approach is based on the approaches of Bowersox & Closs and Christopher. From the development of this study, it is sought to achieve an improvement in the quality of the products delivered to customers, as well as the decrease of the idleness of the employees and, consequently, customer satisfaction and loyalty.