Comparação da utilização das metodologias PDCA e DMAIC para melhoria de patamar de resultados

Abstract

The Lean Six Sigma, when dealt by its process improvement methodology dimension, brings benefits in quality inside companies. With strong roots on statistical techniques and the lean manufacturing philosophy, this methodology brings sophisticated techniques to define, measure and analyze the planed results quantitatively. The PDCA cycle, originating from the seek for quality improvement and control, has the same purpose but with a more embracing approach, emphasizing the management method and defining the manager role as the main agent for achieving results. This monography aims to draw a parallel between both methodologies, with a practical application example of the PDCA cycle on a clothing retail organization’s process. This application made possible to observe the strong and weak points of each methodology, as well as highlighting the importance of analytical skills training for achieving results.