Estudo da aplicação de ferramentas da qualidade em uma tapeçaria automotiva

Abstract

With the current financial crisis in the country and high competitiveness, companies are increasingly looking for differentiation and improvement of the quality of their products, só that they can continue competing and gaining new markets. The search for certifications, such as ISO 9001, has become frequent in organizations, which makes it necessary to use quality tools. The present study sought through the literature the necessary knowledge about the quality management and the application of its tools and from this, some of the seven basic quality tools (stratification, sheet of paper) were applied in the machines available for rent in the metallurgical sector. Verification, cause and effect diagram, histogram), where the results obtained through the histogram and the cause and effect diagram were analyzed and a plan of suggestion of improvements can be formulated with the help of the 5W1H tool.