Auditorias internas da qualidade e seu papel na manutenção da certificação FSSC 22.000: estudo de caso numa empresa de fabricação de embalagens localizada em Londrina-PR

Abstract

Brazil is considered one of the largest food producers in the world. Considering it, it can be said that the national food industry is an important segment of the country's economic activity, responsible for the greatest job creation. In order to differentiate themselves in the business scenario, industries have always sought out cutting-edge technologies, in addition to producing a safe food, thus maintaining the integrity of the final consumer. Through the above and also due to customer requirements, the Global Food Safety Initiative (GFSI) has approved the content of a new food safety standard, the FSSC 22.000. One of the requirements for achieving this certification is compliance with Good Manufacturing Practices (GMP). The objective of this research was to describe the contributions of the internal audits (which are included in the GMP) to maintain the FSSC 22.000 certification aligned with the opinions of the team leaders in an "X" company. For this, a qualitative methodological approach of the descriptive type was used, based on a case study in a packaging manufacturing industry located in Londrina. Data were collected through semi-structured interview and documentary analysis. It is believed that through internal audits, the relevance to company "X" of the integrity, adequacy and effectiveness of internal controls and operational information was evident, thus indicating whether the certification would be maintained. It is important to note that internal auditing is indispensable for achieving business success, since companies need tools that assist them in their management process, detecting and preventing possible failures, as well as evaluating and examining the activities performed by it.