Método para orientação do projeto à servicibilidade durante as fases iniciais do processo de desenvolvimento de produto

Abstract

In the Product Development Process (PDP), several factors should be taken into account. In addition to customer requirements, other actors involved throughout the product life cycle should be considered. This reflection includes the achievement of services. Create a product with features that facilitate the intervention of any service, requires the consideration by designers of knowledge often dispersed in physical materials, or implicitly in the experience of professionals from various departments. It was observed, after consulting the literature and works previously carried out, the existence of a gap for an innovative approach to project orientation to serviceability, within the concept of Design for Serviceability (DFS). For this, a method is proposed to guide the designers in the decision making in the initial stages of development. To structure the research, a methodological procedure called Design Science Research (DSR) was adopted, covering the stages of problem identification, definition of objectives, method development, solution demonstration, evaluation, and finally, research documentation and communication. The solution was the development of a method that consists in surveying the requirements for feeding a database, creating SysML diagrams, and monitoring within the CAD system through tools developed for this purpose. These tools offer the possibility of querying the diagrams in SysML, querying and inserting requirements into the database, and creating access envelope to preserve the space required for the use of tools. This database is treated as a data backbone, because it must communicate with all steps. The demonstration of the method was carried out in the context of the development of an automotive combustion engine. At the end, nine professionals participated in the evaluation, whose results were considered satisfactory. In this way, was concluded that the method could be an alternative to designers to guide their designs to serviceability. Gains such as reduction of time, cost and improvement of human factors during the performance of services can be achieved.