Inteligência coletiva e ação cidadã: uma análise da interação do cidadão com os canais oficiais de comunicação com a prefeitura de Curitiba

Abstract

The usage of tools that assist the contact between local authorities and ordinary citizens was subject to major changes in recent years. Even though the usage of telephone for questions, non-urgent complaints and even to thank the mayor for his/her actions has been in practice for more than three decades in Curitiba, the rise of the Internet enabled a growing presence of the general public in the resolution of daily urban issues. At the same time, theorizations about voluntary contributions and community work resulted in an improved concept of Collective Intelligence. This paper is an attempt to apply these organizational theories about Collective Intelligence to the study of citizens’ actions and involvement with the city of Curitiba. This study has a theoretical approach that involves the application of an online questionnaire and performs a comparative analysis of the methods of contact between the citizen and the local authorities. The comparison between Central 156 and Colab.re based on the data collected from the administered questionnaire helps to understand the where each of the initiatives succeeds or fails.