IT-AME: proposta de um método para gerenciamento de ativos de tecnologia da informação

Abstract

With the growing number, economic value, complexity and importance of Information Technology Assets (e.g., servers, computers, mobile devices and software) in organizations, the management of these assets has become a general need for every type of enterprise. From this necessity, ITAM (Information Technology Asset Management) arose, encompassing from standards to tools for IT asset management support. However, there is a lack, even in larger companies, of an arrangement or systematization of activities and knowledge involved. Most companies rely only on the use of problem solving tools. Therefore, this paper proposes to present a preliminary method involving processes, procedures, metrics and indicators for ITAM, mainly in the scope of small companies. The results were evaluated by area professionals of a small, a medium and a large company and showed that the proposal has an important value for organizations.