Software social como apoio à gestão do conhecimento organizacional: o uso do wiki

Abstract

Knowledge is one of the most valuables assets for organizations nowadays. Managing this knowledge, allowing it to be developed and kept, is Organizational Knowledge Management's chief challenge. Currently there seems to be no doubt Information Technology is the most valuable tool in this enterprise. In this regard, many softwares were developed and implemented in an attempt to become instrumental for the organizations. It has been noted, though, most of then were not able to achieve it's goals, becoming mainly huge data repositories. Identifying softwares able to mitigate this situation can contribute to Knowledge Management. Following this trend, this research's objective is to map wiki, a valuable social software, supporting Organizational Knowledge Management processes, contributions to the knowledge's learning, storage, retrieval and sharing. The research's locus was the infrastructure department on the Information Technology sector from a major organization on Parana, starting from a comparative study of the wiki's features on the SECI model. The field research was instrumentalized by a pool, collecting data on the wiki usage between the infrastructure teams on the Information Technology sector, from witch the main results were a reference board, a consolidated diagnostic on the wiki's usage and the mapping of the delineating policies on the organizational knowledge's creation, sharing and diffusion.