Análise da utilização de indicadores de desempenho na gestão de obras de construtoras da região metropolitana de Curitiba

Abstract

In the present scenario the construction market appears to be quite demanding. Increased competition among construction companies, as well as the need to meet the requirements imposed by customers, is forcing companies to modernize the industry. Two factors are essential to this modernization: increased process efficiency and better control and monitoring of the stages of the works. The use of performance measurement systems allows builders to achieve the degree of urgency required by the market. This research aims to analyze the use of systems of performance indicators show results that allow to improve the management and the processes involved in the execution of building works. We chose the case study as research methodology, applying questionnaires to professional builders, which represent approximately one million square feet under construction in the region of Curitiba, directly involved with the performance indicators. The deployment of the systems of performance indicators proved to be an advantageous and efficient tool in the management process ofexecutionof building works, besides benefiting the company, its employees.