Proposta de um modelo de implementação do PBQP-H em construtoras de pequeno porte: um estudo de caso em uma construtora de Curitiba

Abstract

This paper initially presents a brief description of the current scenario of the construction sector in Brazil, showing the growth achieved in recent years and the high percentage of small construction companies, which represent over 60% of total construction companies in this country. Affirms that, due to better economic perspectives for this sector, the competition rises between companies. Points out that one way to enhance the competitiveness of the institutions is to implement Quality Management Systems as PBQP-h. Therefore, aims at developing a model for implementation of the Program, through which clarifies all the requirements in "A" level of certification for the building sub-sector, objectifying its implementation in small construction companies. The model elucidates all threads by using of examples, references to literature and descriptions of experiences obtained by conducting a study of a case in a small construction company of Curitiba and a work performed by it. The result of the study of this case is not only the documentation generated, but also the improvement verified and the difficulties found. It features flowcharts, templates documented procedures required by the regiment, business diagnostic questionnaire, among others.