Recomendações para a implantação do PBQP-H na rotina de execução de obra de edificações por meio do conhecimento tácito de profissionais da área da construção civil

Abstract

The interest on the management of quality has grown in recent decades. This fact is associated with changes in the economic, political and social scenario, which caused the need to reevaluate and question the processes within companies. There has been a growing number of construction projects since the early 90’s, which are committed with the movement for quality. In Brazil, such phenomenon is evident in the adoption of practices by the Federal Government, which demanded the implementation of PBQP-H for available financial resources. Besides, quality concepts have been widely spread in the construction market as means for companies to obtain quality and standardization in their buildings as well. However, the implementation of the work routine in programs and quality management systems have encountered many difficulties and obstacles for a full lifetime experience. As a way to break through these obstacles, we sought to characterize and analyze critically the implementation of these systems in order to obtain subsidies for the development of this research, which had its development from literature review and surveys in four companies from the construction industry, which are certified level A in PBQP-H. The purpose of this paper is to propose recommendations on the main difficulties, whereas its report carried out by the tacit knowledge of professionals.