Vtasker: um sistema para gerenciamento de chamados técnicos

Abstract

The increasing use of technology and computers in Educational Institutions, in micro, small and large companies in Brazil that requires the presence of a sector of information technology to monitor and record instances of so-called technical, mainly to the end user. Thus, in these segments has been the need to develop a system to help in these tasks, registering requests for information technology problems of a particular industry. In this work it is presented the development of the web-based system, called vTasker, which has as its objective the auxiliary control requests of occurrences in the area of information technology, such as repair or exchange of software and hardware. In the process of development was used the EPIMA, the programming language C# integrated with the frameworksASP.Net MVC and Ext.Net. For the storage of information was used the database SQL Server.