Diagnóstico e avaliação dos sistemas de gestão da qualidade em uma empresa do setor alimentício viabilizando ações de melhorias

Abstract

Cookies are consumed on a large scale and companies in the department are in a significant stage of transition to implementing quality, which is mainly due to consumers needs. The objective of this study was to start the implementation of a quality department in the company of pasta and cookies sector. To implement the quality of the industry, the first step is the diagnostics, checking the adequacy of the implanted and to implant prerequisites, adapting later or following the way forward to the development and adequacy of the Standard Operating Procedures (SOP), Automatic Control Programs (ACP) and Training of Employees, as required by law. Some prerequisites were validated and others readjusted. Documents were developed and updated, and training was given to employees. This was a complex study, but also satisfactory, since any improvement in quality, even small changes requires a big change for the company.