Campus alerta - plataforma para gestão de problemas na infraestrutura da UTFPR

Abstract

The management of physical infrastructure at the Federal University of Technology – Paraná (UTFPR) faces challenges related to decentralization and the traceability of maintenance requests, often relying on informal processes or restrictive legacy systems. In response, this work developed the “Campus Alerta” system, a digital platform for the collaborative and efficient management of building maintenance requests. The solution adopted a Low-Code development approach using the OutSystems platform, culminating in the delivery of a Minimum Viable Product (MVP) as a Progressive Web App (PWA). To facilitate registration and ensure demand organization, the identification of problem locations was structured to allow users to report incidents simply and directly through standardized lists of the institution’s buildings and rooms. The exploratory methodology employed the Scrum agile framework for iterative development and the MoSCoW technique for requirement prioritization. The results include the modeling of the work- flow and data structure, the implementation of core system functionalities, and the execution of internal functional verifications using controlled data. The MVP includes local authentication, incident reporting with photographic evidence, call status tracking, communication between the requester and the technical team, and the presentation of management indicators. Empirical evaluation with user groups was not part of the scope of this stage, remaining as a proposal for future work. It was concluded that the solution serves as a functional Proof of Concept to demonstrate the workflows identified in the analyzed context, although its potential institutional deployment requires further technical, financial, and technological assessment.