Desenvolvimento de indicadores de desempenho (KPIs) da produção industrial em uma empresa em São Paulo

Abstract

Production management is of paramount importance within organizations for controlling the efficiency of their production processes and mitigating costs and impediments that hinder the overall quality of activities. Consequently, industries are seeking enhanced production control to identify potential bottlenecks and opportunities for improvement. To achieve this, they are employing tools such as production indicators to analyze process stages and pinpoint areas for betterment. The objective of this study was to propose a framework of Key Performance Indicators (KPIs) for industrial production to improve the performance of the production process in a company located in São Paulo. This initiative aimed to assist in decision-making and foster continuous improvement in operations and the company's competitiveness within the local market. The research was applied in nature, employing a mixed methods approach with exploratory objectives. The technical procedures primarily involved documentary analysis. An analysis of the company's production process was conducted to gather comprehensive information, enabling the selection of the most suitable indicators for the organization's economic and technical areas. Following the analysis and indicator selection, bi-weekly tests and a monthly evaluation period were carried out to assess the indicators' effectiveness in the production process. This yielded a series of data encompassing technical and economic indicators, including Overall Equipment Effectiveness (OEE), workforce power, actual capacity, Mean Time To Repair (MTTR), and production efficiency rate. Key indices that facilitated the identification of bottlenecks in the production process were: high setup times and the persistence of corrective maintenance, which impacts mean time to repair and compromises the production window.