Apoio a gestão de projetos de software: relato de atuação como PMO no setor de TI

Abstract

This thesis reports the professional experience of the author in the role of Project Management Office(PMO) at a multinational software consulting company. During her work, she performed essential activities to support project management, including the control and maintenance of project resources and information, as well as financial margin management. Additionally, she carried out tasks such as the allocation and deallocation of employees, period closing, invoicing, revenue recognition, and financial analysis. These activities were fundamental in ensuring that each project remained within the planned costs and followed the schedule agreed upon with the client. Furthermore, the author was actively involved in monitoring deadlines, supporting contract renewals, and handling project initiation and closure processes, thereby contributing to contract continuity and meeting the expectations of the organization and stakeholders. To achieve these objectives, a detailed understanding of project management processes was required, along with the development of organizational and communication skills to coordinate the demands of various departments involved. In addition to her management activities, the author also played an important role in creating internal manuals and training new team members, documenting essential processes, and facilitating the rapid integration of newly hired employees. The development of these manuals and training sessions contributed to standardizing internal practices, ensuring that all team members understood the tools and procedures applicable to the projects. This professional experience enabled the author to align theory with practice, applying project management concepts and adapting them to the specific demands of the Information Technology sector. Throughout her work, the importance of a structured and well-documented management approach, combined with continuous monitoring of financial and operational indicators, was observed as key to the success of projects.