Avaliação de usabilidade da página web do Senado Federal do governo brasileiro

Abstract

With the advancement of technology and the increasing use of the Internet, governments around the world have invested in e-government (e-gov) systems, aiming to provide greater transparency and accessibility to citizens. In Brazil, Federal Law No. 14,129/2021 establishes guidelines for the digital transformation of the State, highlighting Information and Communication Technology (ICT) as an essential tool to improve public services. To ensure the efficiency of these systems, continuous usability evaluations are fundamental, an essential aspect for improving the user experience. Well-designed interfaces increase productivity, reduce errors, and raise public satis- faction, making government services more accessible and efficient. This work aims to detail the performance of a usability evaluation using G-Quality, an evaluative model of Human-Computer Interaction (HCI), applied to an e-gov website of the Brazilian Federal Senate. Based on the results of this evaluation, possible improvements to the system interface are proposed, aiming to optimize the user experience. Based on the suggestions for improvement, a prototype was developed that will showcase the enhancements implemented in the website's design