Processos e experiência do usuário: Sicredi Paranapanema Serrana

Abstract

This undergraduate thesis aims to analyze the application of knowledge acquired in a Software Engineering degree in a real professional context, based on the author's experience in the Process area of the Sicredi Paranapanema Serrana cooperative. The adopted methodology is a qualitative case study, grounded in the analysis of organizational activities such as process modeling with BPMN, automation using Python, web application development, and maintenance of internal APIs. The practical experience took place in a dynamic corporate environment guided by agile methodologies, especially the Scrum framework, with the use of tools like Jira. The results demonstrate a direct connection between academic subjects and real-world problem-solving, notably an automation process that generated an estimated financial impact of over R$ 5 million. In addition to technical achievements, the study highlights the development of interpersonal skills such as leadership, communication, and teamwork. It is concluded that the integration between theory and practice enhances the training of software engineers, expanding their adaptability and strategic role in organizational environments.