Quality Assurance na prática: o processo de QA no dia a dia com Scrum

Abstract

This final paper presents the practical experience of the student Laura Valente Pereira Ferreira in the field of Quality Assurance (QA) for web systems, from July 2024 to January 2025, at a global technology consulting company, focusing on activities carried out for a renowned insurance company. The study covers the creation of test scripts and the execution of manual and automated tests using JavaScript and the Playwright tool, applying the testing pyramid (unit, integration, and end-to-end tests), as well as functional, non-functional, performance, and tagging tests. Working in an agile environment based on the Scrum methodology, the student contributed to team ceremonies, quality metrics monitoring, root cause analysis, backlog refinement, definition of acceptance criteria, and identification of continuous improvement opportunities. The work highlights the strategic importance of QA in ensuring software quality, the challenges faced, and the practical application of the knowledge acquired during the Software Engineering program.