Qualidade de fornecedores: o impacto no desempenho das montadoras de caminhões

Abstract

Given the impact of suppliers on the performance of truck manufacturers, there is an increasing need to develop new strategies to mitigate challenges, such as non- conforming parts on production lines and significant rework. An essential approach is supplier quality management, which fosters interdependence, effective communication, and continuous development to ensure compliance with quality standards. This sector, within an organization, is composed of a specialized team of engineers who use quality tools applied both in the manufacturers' production lines and in the suppliers' manufacturing processes. The objective of this study is to analyze the impact of supplier quality management on the performance of truck manufacturers. Specific objectives include: identifying the criteria for evaluating supplier quality; analyzing the application of these criteria in manufacturers; and proposing strategic improvements for optimizing supplier quality processes in this sector. To achieve these objectives, a systematic literature review was conducted using the Methodi Ordinatio tool, allowing for qualitative and exploratory analysis. The results provide more accurate guidelines for supplier selection, negotiation, inspection, containment, and planning. As a contribution, this study expands knowledge about supplier quality management in the automotive sector, focusing on truck manufacturers, offering relevant information for professionals and researchers in the field.