Análise das ferramentas da qualidade no setor de serviços circulares

Abstract

The growing discussion about sustainability and the circular economy has driven companies to adopt more efficient and environmentally responsible models. In this context, circular services emerge as a strategic alternative to the traditional linear model, promoting the extension of product lifecycles, resource regeneration, and waste reduction. This work presents a literature review on the applicability of quality tools in the circular services sector, focusing on understanding how these methodologies can contribute to the standardization, control, and continuous improvement of processes in this type of economic model. Throughout the study, the main quality tools are presented, highlighting their concepts, objectives, and application methods. The research also discusses the challenges faced by circular companies and how these tools can support the identification of failures, resource optimization, and improvement of reverse logistics, remanufacturing, sharing, and reuse of materials. The methodology used was based on a systematic literature review, involving the search, selection, and qualitative analysis of books and scientific articles published in recent decades. Content analysis made it possible to identify theoretical convergences, map existing practices, and determine the main impacts of using quality tools in circular economy contexts. The results show that quality tools have strong potential to support operational efficiency in circular services. Among the main benefits observed are: greater process control, reduction of recurring failures, better structuring of reverse logistics, support for data-driven decision making, and strengthening of a culture of continuous improvement. Difficulties were also identified, such as lack of training, low data standardization, and challenges in adapting the tools to the service environment, as well as strategies to overcome them. It is concluded that the integration between quality management and the circular economy is viable and strategic, allowing for greater sustainability, competitiveness, and efficiency for organizations. The findings reinforce that, although still little explored, quality tools can be fundamental to consolidating circular models in the service sector.