Proposta de um dashboard para apoio à tomada de decisão do setor de garantia de peças: um estudo em uma montadora de caminhões

Abstract

Digital transformation has been consolidating as a strategic element for competitiveness in the industrial sector, especially in the automotive context, characterized by complex and highly dynamic processes. In this scenario, tools associated with Business Intelligence (BI) enable the development of practical solutions for data monitoring and analysis, providing essential support for decision-making in organizational environments. Based on this context, the objective of this study is to propose a dashboard to support decision-making in the parts warranty sector of a truck manufacturer. The research was conducted in three main stages: (i) a systematic literature review to identify critical success factors, benefits, and challenges of digital transformation in the automotive context; (ii) content analysis of a portfolio of 15 selected articles, with categorization of the most recurrent elements; and (iii) a case study in the parts warranty sector, which included the application of a questionnaire to area employees and the construction of a dashboard. As a result, the study mapped 8 benefits, 6 challenges, and 9 critical success factors of digital transformation in the automotive industry, as well as analyzed employees’ perceptions in the parts warranty sector and identified their main needs regarding the dashboard functionalities. As a practical contribution, the study highlights the implementation of an interactive dashboard in Power BI, which centralized previously dispersed information and now supports faster and more strategic decision-making in the analyzed department.