Análise do sistema de produção da empresa “X” para proposta de implantação de um sistema de qualidade para obter certificação ISO 9001

Abstract

The current market demands quality assurance not only as a competitive advantage but as an essential requirement for the survival of organizations. This work presents an analysis of the production system of a small plastic injection and assembly company located in northern Paraná, which faced operational difficulties due to the informality of its processes and the total absence of data control. The main objective of the study was to propose the adaptation of internal processes to the requirements of the ISO 9001:2015 standard, aiming to structure a management system capable of ensuring product reliability and reducing waste. Methodologically, field research was carried out involving interviews with leadership and the operational team, followed by the application of a diagnostic checklist to identify gaps regarding the standard. Quality tools such as the Flowchart were used to map the entire logistic and productive flow, and the 5W2H tool was used to structure action plans, guided by the PDCA cycle. The obtained results demonstrated that, initially, there was no traceability or history of production losses. After the implementation of the Quality Policy and the standardization of activities, the creation of performance indicators revealed a drastic improvement in the scenario: return rates fell from a critical peak of 12% in 2019 to stable levels close to zero in 2023, even after the interruption of activities caused by the pandemic. It is concluded that, although certification was not immediate, the transformation in organizational culture and the adoption of management based on real indicators were decisive for the company to survive the pandemic, diversify its client portfolio, and achieve the necessary operational efficiency.