Avaliação do impacto da capacitação de operadores na compreensão de indicadores de desempenho

Abstract

This study aimed to evaluate the impact of operator training on the understanding and use of performance indicators in an industrial organization within the food sector. The research was based on the premise that operators’ comprehension of these indicators is essential for transforming them into assertive decisions and improvements in production outcomes. Quantitative and qualitative data were analyzed before and after the training, considering indicators such as productivity, safety, quality, and operational autonomy. The results demonstrated significant improvements following the training. There was a 75.34% reduction in accidents and incidents, indicating greater behavioral awareness and a strengthened safety culture. In terms of productivity, a 16.7% reduction in average setup time was observed (from 10.8 to 9.0 minutes), along with a 40% decrease in electric pump downtime (from 20 to 12 occurrences), reflecting increased technical mastery and improvements in autonomous maintenance. Regarding quality, 70.59% of the items in the Quality Matrix were implemented by the operators, demonstrating engagement and ownership of the training content. Internal surveys also indicated scores above 4 for the understanding of indicators and an average score of 5 for the effectiveness of the mini-pillars, reinforcing the consolidation of learning and the team’s technical maturity. Overall, the results show that continuous training strengthens technical and behavioral competencies, enhances operator autonomy, and promotes a culture of continuous improvement, directly contributing to the consistency and stability of operational results.