Análise da institucionalização da política de tecnologia da informação e comunicação do poder judiciário brasileiro em uma unidade judicial de 1º grau de jurisdição: um estudo de caso

Abstract

This research analyzes the extent to which the National Strategy for Information and Communication Technology of the Judiciary (ENTIC-JUD) is institutionalized in a firstinstance judicial unit, considering the perception of its servants. To address this problem, the following specific objectives were pursued: 1) to describe the public policy of information and communication technology (ICT) of the Brazilian Judiciary, drawing a parallel with the ICT public policy of the Court of Justice of the State of Paraná (TJPR); 2) to identify which isomorphic factor(s) are present in the process of institutionalization of ENTIC-JUD in the judicial unit studied; and 3) to analyze the stage of institutionalization of ENTIC-JUD in the unit studied. As a theoretical framework, Institutional Theory in the sociological perspective was adopted, analyzing the isomorphic pressures that influence organizational changes (DiMaggio & Powell, 1983). The current stage of institutionalization of ENTIC-JUD was also analyzed from the theoretical perspective proposed by Tolbert and Zucker (1996). The work was developed in a descriptive manner, following a qualitative exploratory approach, with an interpretive structure based on social constructivism, through a case study. For data collection, in addition to documentary research, interviews were conducted with staff members of the 5th Judicial Court of Cianorte/PR. The data obtained were organized through the content analysis technique (Bardin, 2016), and interpreted through the pattern matching technique developed by Trochim (1989). Validation of the findings occurred through triangulation (Denzin, 2009). The results obtained demonstrated that the process of institutionalization of ENTIC-JUD is influenced by the three forms of isomorphism (coercive, mimetic, and normative) and that the judicial unit studied is in the stage of semi-institutionalization. With the results obtained, it is expected that this study will provide scientific evidence for the improvement of the implementation of the ICT public policy in the 5th Judicial Court of Cianorte/PR and that it can be replicated in other judicial units. Moreover, from the results, a technical-technological product was developed, consisting of a proposal for a scale to measure the degree of institutionalization of ENTIC-JUD, grounded in institutional theory and adapted to the context of the Brazilian Judiciary.