Gestão do teletrabalho em universidades públicas: proposta de uma ferramenta gerencial de avaliação sociotécnica

Abstract

This research aims to systematize the evaluation of technical, personal, and organizational conditions in order to optimize telework management in Brazilian public universities. To this end, the study was developed in two stages. The first consisted of a Systematic Literature Review (SLR), which supported the development of an assessment tool for telework conditions, grounded in the sociotechnical approach and structured into three dimensions: technical, personal, and organizational subsystems. In the second stage, the tool was applied in a public university, and semistructured interviews were conducted for its semantic validation. The triangulation of quantitative and qualitative data was carried out through a semantic convergence analysis. The results revealed behaviors associated with social desirability among participants, indicating that employees value telework and seek to preserve it. This finding prompted reflections on individual and collective motivations within university staff, which helped identify the adjustments needed to increase the effectiveness of the assessment tool and its adherence to the studied context. Thus, the study bridges theory and practice by proposing a tool based on the sociotechnical approach and empirically validated. In practical terms, the research product is a tool capable of promoting a systematic and realistic assessment of working conditions for public university employees participating in telework programs.