Gestão por competências: uma análise da gerência de uma rede de óticas

Abstract

The search for excellence in organizational and effective development has become increasingly important for companies to present a competitive differential to stand out in the market that is becoming more demanding every day. Given this, the competitiveness imposed by the current market is not in high-tech tools, but in what makes the big difference: people with their knowledge, skills and attitudes; that is, with your skills. This work had as main objective the identification of the skills gaps that the professionals of the management of an optical network have. In other words, map the competencies necessary for the function of the position and those that already exist using the People Management by Competencies model in the provision of services. First, qualitative research was carried out in order to develop the company's strategic map to understand its main objectives and survey the essential competencies for the activities performed. Subsequently, quantitative research was carried out through the application of questionnaires to correlate the importance and the domain of the identified skills. The analysis presents the main competencies to be improved, ordering them according to their priorities for obtaining the results expected by the organization. Finally, suggestions are made regarding the development of new research that can complement the study.