Gerenciamento da qualidade em um curso pré- vestibular

Abstract

An organization needs to achieve objectives and goals to ensure substantial results and to become competitive or sufficient to stay in current marketplace. Mistakes lead to reprocessing leading to wasted resources and time, which today are a company's main enemies. Taking this into consideration, this project will use the PDCA method proposed by Werkema as a tool to improve the existing management processes in an educational institution. For the realization of this project, the four stages of the PDCA were applied, analyzing the management processes and suggesting some strategic interventions, maintaining constant monitoring of the actions that were proposed. At the end of the application of the tool, it was possible to achieve the main objective of the study, that is, the processes performed in the organization reached more quality and less waste.