Políticas de assistência estudantil na Universidade Tecnológica Federal do Paraná: impactos na promoção da inclusão, no apoio acadêmico e no bem-estar estudantil

Abstract

This dissertation aims to analyze the efficiency, efficacy, and effectiveness of the National Student Assistance Policy (PNAES) implemented by the Federal Technological University of Paraná (UTFPR) between 2018 and 2024, focusing on its impacts on promoting social inclusion, reducing educational inequalities, and supporting student retention. Qualitative in nature, the research adopts a case study as its methodological strategy, combining an integrative literature review, documentary research, and institutional data analysis. The literature review covered 14 thematic areas, identified from the Scopus, SciELO, and Web of Science databases, while the documentary analysis considered UTFPR’s regulations and official reports. Computational data processing, conducted using Python, enabled the systematization of information and the proposal of monitoring indicators. The results highlight the relevance of Student Assistance in the context of higher education, considering its historical evolution, the context in which it operates, and the main challenges it seeks to address. Furthermore, the study examines the reality of UTFPR, analyzing aspects related to the efficiency, efficacy, and effectiveness of Student Assistance actions within this institution. The technical-technological output of this research consists of a digital tool, in the form of a dashboard, as a potential contribution to monitoring PNAES actions at the Federal Technological University of Paraná (UTFPR).