Quem devo chamar?: uma ferramenta educacional digital sobre o acionamento de entidades de proteção civil, resgate e de urgência e emergência

Abstract

The history of emergency and urgent care dates back to Ancient Rome, where the first firefighters emerged, initially dedicated exclusively to combating fires. Over time, the role of firefighters expanded to other emergency situations. In 2003, the National Policy for Urgency Care was established, leading to the creation of the Mobile Emergency Care Service (SAMU), a standardized model aimed at improving organization and preventing overcrowding in emergency services. While SAMU and Firefighters have similar and sometimes overlapping competencies, the correct deployment of each can significantly impact the outcome in critical situations. In response to the lack of diversity in teaching methods on this subject, a proposal was made to develop a mobile application as a complementary tool for disseminating the content. This work proposes the creation of a mobile application designed to educate and assist in the proper activation of civil protection, rescue, and emergency response organizations. The aim is to provide precise information on the competencies and proper activation procedures for SAMU and Firefighters, enabling the population to act assertively in emergency cases. This tool seeks to offer an accessible and dynamic learning approach, allowing users to acquire essential knowledge for handling emergency situations effectively. The development process involved content curation, project design, prototype creation, and validation testing. The ultimate goal was to create an accessible and efficient product focused on teaching the correct activation of organizations responsible for civil protection and urgent care. Throughout the process, studies on the tools and methodologies used in the application’s development were conducted, highlighting the key technologies selected and their characteristics. Use Case and Activity diagrams were created to map the app’s functionality, ensuring an intuitive and effective user experience. The logical aspects of the project were implemented, culminating in the creation of a gamified prototype, which underwent testing for future improvements. It is expected that the app will play a significant role in citizen training, promoting more effective responses in emergency situations, contributing to the preservation of life and the improvement of public safety.