Implementação de sistema ERP em uma construtora de edifícios residenciais com alto grau de personalização

Abstract

The construction sector has a vast area of activity, encompassing various processes and information. Therefore, it is important to have effective management of this information, controlling the flows of all processes. Thus, the use of ERP (Enterprise Resource Planning) systems facilitates this control, as the systems integrate and store all processes and information. However, several challenges make its implementation difficult in companies. This study aimed to analyze the process of implementing the ERP system in a construction company specializing in residential buildings with a high standard of finishing and a high degree of customization, with the incorporation, construction and brokerage of projects among its main activities. The study investigated the challenges faced, in addition to the benefits obtained during the process. Qualitative and quantitative research was carried out through questionnaires and interviews with employees and the company’s management to collect relevant data about the implementation. The study highlighted the importance of detailed planning, continuous training and adaptation to the organization’s specific needs for the successful implementation of the ERP system, resulting in greater control of information. Furthermore, the lack of training proved to be the main obstacle, serving as an example for other companies in the sector.