Análise de indicadores de desempenho logístico

Abstract

This work aims to propose the use of logistics performance indicators in a wood panel manufacturing company. Logistics is a sector that increasingly empowers companies to gain advantages over their competitors, as it reduces inventory volume and improves supply chains. The use of performance indicators enables greater market gains, especially in the dry construction sector, where construction speed is one of the main advantages in relation to conventional masonry construction. The application of OTIF demonstrated satisfactory results for certain groups of customers, however, in addition to using this indicator to meet the particularities of the company in this qualitative and quantitative case study, it is necessary to use other indicators and satisfaction research on the quality of deliveries to customers, as proposed in this work, in order to gain greater amounts of sales volumes.