Improving stakeholder communication in project management

Abstract

Miscommunication and the lack of structured engagement practices in project management often lead to inefficiencies, increased costs, and stakeholder dissatisfaction. These recurring challenges underscore the need for a structured and comprehensive framework to evaluate and improve communication practices within project environments. This study addresses this gap by combining a systematic literature review and content analysis, followed by an empirical validation process involving expert consultations. Initially, a comprehensive mapping of communication dimensions was carried out to identify practices influencing project efficiency and effectiveness, forming the basis for an initial set of guidelines. In a second phase, these guidelines were revised and refined through input from experienced professionals, incorporating emerging trends and contemporary challenges in project communication. The outcome is a coherent and practical framework organized around key dimensions, offering actionable strategies to improve clarity in information exchange, stakeholder alignment, and the establishment of consistent feedback loops. The findings highlight the importance of tailored communication approaches and structured stakeholder engagement techniques, which contribute to higher satisfaction and improved project outcomes. By integrating theoretical insights with practical perspectives, the final model advances academic understanding of communication in project contexts and provides valuable tools for professionals seeking to enhance performance and efficiency across diverse projects. This research helps bridge the gap between communication theory and project management practice by offering scalable and adaptable guidelines for effective stakeholder communication.