Aplicação de um modelo de análise de desempenho na gestão de cooperativas habitacionais

Abstract

Performance measurement systems are essential for monitoring, evaluating and improving performance in various areas and levels of an organization. Bringing this concept to the reality of housing cooperatives, SMDs have an essential role, as these institutions are committed to offering affordable and quality housing for members. The use of performance measurement systems helps to ensure transparency, operational efficiency and increase member satisfaction levels. When talking about performance in cooperatives, some concepts to be evaluated are taken into account, such as housing quality, financial accessibility, social impact, financial management and operational efficiency. Therefore, the present study is an application of a model for analyzing performance factors in social enterprises in the housing cooperative model, and for its conclusion a review of the model chosen as a reference is carried out, an adaptation of the factors to the reality of cooperative and practical implications to validate the use of the model and ensure that it works. A checklist format questionnaire is proposed and applied to three different cooperatives located in Brazil in order to test and validate the model. It is considered reading this study due to its social relevance as performance management is linked to people's quality of life and also due to the lack of literature on the topic.