AUTOWEB - Plataforma web integrada ao sistema de venda de veículos novos em concessionárias

Abstract

In recent years, we have witnessed a dynamic and constantly evolving business landscape, driven by technological advances, changing consumer attitudes and the globalization of business. Traditional sectors are reinventing themselves and, in the vehicle sales sector, this was no different. Since the inclusion of the Internet, business has become increasingly agile and interactive. In this environment, the customer is increasingly informed, prepared and aware of the product they want. This has led to a new generation of sales professionals, much more informed, dynamic and capable of quickly responding to customer questions. However, the same has not happened with the systems used in these environments. Automakers’ ERPs are only concerned with completing the business, leaving the entire area of service, planning and other functionalities, which are not part of the management purpose, to the salespeople, supervisors and managers themselves. The objective of this study is to address the deficiencies identified in the vehicle sales process, from the customer’s arrival to the formalization of the deal. And, based on this study, suggest systemic and computational modeling, seeking to improve the efficiency and reliability of these procedures, with an emphasis on reducing rework and preventing failures that can result in the repetition of tasks, providing a faster business environment and better directed to your objective.