Benefícios das ferramentas da qualidade em uma indústria do setor de embalagens na cidade de londrina / PR

Abstract

Currently, companies are constantly seeking to improve their processes, increase efficiency, and ensure customer satisfaction. In this context, Quality Management aims to plan, control, and continuously improve processes, products, and services, promoting standardization and organizational effectiveness, as well as the use of Quality Tools as a strategic support for improving industrial processes. In this regard, the main objective of the research was to analyze the benefits of using these tools in a packaging industry located in Londrina/PR. To achieve this, a case study method with a qualitative and descriptive approach was adopted. Tools such as 5S, Pareto Diagram, Cause and Effect Diagram, 5 Whys, 5W2H, and Flowchart—already used by the organization—were analyzed. The use of these tools contributed to the organization of activities, process standardization, and greater clarity in visualizing steps and identifying causes and problems. It was also possible to observe improvements in team communication and understanding of internal processes. These aspects demonstrated that the structured use of quality tools supports the strengthening of an organizational culture focused on continuous improvement, which is essential for sustainability and competitiveness in the industrial environment.