Desenvolvimento de plano de comunicação entre setores numa empresa do ramo de embalagens industriais, do norte do Paraná

Abstract

Communication failures between the Production and Quality sectors impact operational efficiency, leading to waste, rework, and delays. Noise in the environment, differences in work methods, and lack of standardization hinder the exchange of essential information. This study proposes analyzing NPS as a tool to diagnose and improve this communication, identifying bottlenecks and promoting strategies to optimize processes and ensure better alignment between the areas. To this end, qualitative methodology was used, supported by the DMAIC and 5W2H tools for the development of the communication plan to be proposed for implementation in the company. From the results obtained, it was found that 45% of employees rated feedback as fair (35%), poor, or very poor (10%), while 22% considered the clarity of communication between sectors only fair (17%) or poor (5%).