Projeto de carrinho de supermercado para portadores de necessidades especiais (PNES): um estudo de caso e proposta de solução

Abstract

The lack of adaptation of supermarkets to meet the needs of people with dwarfism who wish to shop is a worrying issue. The paucity of specific products for this demographic group, combined with noncompliance with present legislation, worsens the situation. The constant exposure to embarrassment caused by prejudice and lack of accessibility and inclusion, exacerbates these issues. Furthermore, a market analysis demonstrates a clear lack of interest in producing appropriate solutions for this group. In this environment, it is critical to provide items that enhance accessibility and functionality, allowing people with dwarfism to shop safely, comfortably, and without embarrassment. This thesis proposes the development of a detailed project for a shopping cart designed for people with dwarfism. To attain this purpose, a literature review on dwarfism, accessibility, and inclusion will be needed to better understand the constraints of building an effective solution while also considering the dimensions and limiting characteristics of this target population. To aid in project development, the design methodology, defined in the book “Engineering Design: A Systematic Approach,” will be employed. The methodology proposes four stages: task clarification, conceptual design, preliminary design, and detailed design. Each stage will be built with the intention of using certain methods for operationalization, such as QFD (Quality Function Deployment), Morphological Matrix and Pugh Matrix ensuring a systematic and careful approach to product creation.