Sara: sistema de assistência e resolução de dúvidas acadêmicas - um chatbot para UTFPR – campus Francisco Beltrão

Abstract

The access to information is increasingly digitized, replacing conventional means such as books, newspapers, and magazines. As the world becomes more digital, significant transformations occur in this revolution. Previously, the information contained in these physical materials was transferred to extensive web pages, but the new generation prefers to consume information in a more concise manner: brief texts, simplified topics, images, or short videos. Therefore, it is important to facilitate the acessibility of information available on institutional website, such as UTFPR. In this case, the main objective of this work is to provide a means of intermediating the answers to the main questions of the academic community about the procedures and processes of UTFPR - Campus de Francisco Beltr˜ao, through an assistance tool, that is, a chatbot. This chatbot gathers answers to the students main doubts, providing information in a summarized form, at the same time, allowing complete access to available sources, thus expanding access to information. For the development of the software, a mindmap was initially modeled to structure the base of the chat. Subsequently, the software was developed using the Telegram, Python, DialogFlow and Miro tools. Finally, the SARA tool is presented, which is the result of this work, with the aim of helping the academic community to solve some of its main doubts.