Estudo de caso de implantação da ISO 9001:2015 em uma empresa de placas veiculares

Abstract

This paper presents a case study on the implementation of the ISO 9001:2015 standard in a vehicle license plate company. The main objective of this study is to analyze the implementation process of the standard and its impacts on the quality of the products and services offered by the company. Interviews with employees and managers were conducted, along with an analysis of activities and documents. The paper highlights the main challenges faced during the implementation process, as well as the benefits achieved after certification, such as ensuring quality through a solid system, the organization's certification in ISO 9001, and the company's accreditation to carry out its activities. This case study contributes to the understanding of the benefits of ISO 9001 and serves as a reference for other companies in the sector that wish to implement this standard.